MyChoice Pre-Pay Account
Cotton Electric Cooperative is launching a new payment method designed with busy members in mind. MyChoice is a prepay energy solution that gives you – our member – the power of choice.
MyChoice puts you in charge
You pay for electricity how and when you choose, the same way you buy groceries or gasoline. Purchasing electricity before you use it allows you to control your budget and pay how much you want, when you want. And there are no security deposits or late fees.
You will not receive a monthly statement. Your energy use and balance are calculated daily and you can track them by mobile device using the free SmartHub app or online at CottonElectric.com bill payment portal.
How does it work?
With MyChoice, you purchase electricity before you use it. When your MyChoice account runs low, you will get an alert by phone, text message or e-mail, letting you know it is time to recharge your account. Make payments when and where you want to make them – online, over the phone or in person at an office location or via Moneygram at any CVS Pharmacy or Walmart.
What if my account runs out?
If funds in your account run out, electrical service will be automatically disconnected. You will be notified by phone, text message or e-mail that you your service has been cut off. You can recharge your account at any time – day or night – online, by phone or at a payment center.
Service should be restored within 20 minutes after an account is recharged. Credit card payments may take a full business day to post to your account. There are no disconnect or reconnect fees.
What does MyChoice cost?
With MyChoice, each kWh costs the same as Cotton Electric’s average residential rate. All existing fees, like the monthly customer charge and security light fees, continue to apply and are deducted from you account in daily increments. An added bonus of MyChoice: No security deposits are required to establish service. And, existing accounts can be converted to MyChoice at any time.
The power of information…
You may elect to be notified of low balances, pending disconnection, disconnection and reconnection via phone, e-mail and/or ext message. The choice is yours!
Participants may also check daily account balances online at CottonElectric.com or by calling 1-855-730-8711. This information helps you manage your total costs as you consume energy.
How do I get started?
New members will pay a $5 membership fee, a $15-$35 connect fee and purchase a minimum of $50 in energy. That’s it. No deposits are required.
Existing customers with a traditional account may convert to MyChoice at any time. Any deposits on your existing account will be credited toward account balances or to your MyChoice accounts. Additional funds may be necessary.
Should you decide that MyChoice doesn’t work for you, it’s simple and easy to return to a traditional account at any time, although you will need to pay any required deposits. All single-phase residential accounts qualify for the MyChoice program. If you would like more information, please contact us at 580-875-3351 or 800-522-3520.